|Accept Chinese Yuen
Welcome oversea buye
Dear oversea buyers, normally we post package below 1kg as "Small Packet", but now if your package size exceed the Pos Malaysia "Small Packet" maximum size: 25cm(l) x 20cm(w) x 10cm(h), it will be classified as a "Parcel"
and will be charged according to parcel’s rate. But our system can't
identify product dimensions, in case your package below 1kg but the size
exceeds the limit, we will email you for further details. Sorry for the
inconvenience caused. (1 Oct 2014)
- 因产品种类繁多﹐貨存難免出錯﹐如遇臨時缺貨、斷貨，我們會將以電郵或電話聯絡﹐顧客可要求退款, 或以同等價格更換其他產品。
- 任何原因使包裹無法送抵時或被退回 (多次嘗試遞送，地址信息不足，拒收等) 本公司恕不承擔責任。此外，若顧客要求將商品再次寄送時，本公司也將向顧客收取送貨郵資等費用。
- 請於訂貨日起三天內付款, 否則訂單將自動取消。
- 產品在運送過程中可能出現之損壞，非我們所能控制，本公司不承担任何责任。无论如何， 我们会确定产品邮寄之前包扎好以及完美无损。
• 由于大件物品 (例如森林家族房屋，商店，酒店等) 在运输过程中容易损坏，因此，所有大件物品在寄出前都会检查拍照作为记录，我们会确定产品寄出之前包扎好。 然而，运送过程中可能出现之损坏，非我们所能控制，请在购买前三思。
- 衣服, 玩具退換貨需注意﹕
• 色差: 商品因攝影或每台螢幕設定不同，衣服或玩具的顏色亦可能會有少許色差，對色差很在意的買家們，請考慮好才購買喔！
• 影響第二次銷售: 吊牌不全、標籤已脫下、包裝不全、包裝物已損毀、商品已被使用、小於圓周直徑2cm的污漬或 能夠自行洗淨的貨品。
- 特价, 折扣和促銷品恕不接受退换。
Terms & Conditions
- Since we have a wide range of products, the stock problem is
inevitable. In case of temporary shortages of certain product, we will
contact you by e-mail or phone, and you may choose to refund or replace
other product with the same price.
- We will not be responsible for any packages that were returned
for failure of delivery (multiple delivery attempts, insufficient
address information, refusal, etc.). In addition, if the re-delivery is
required, the delivery postage and other expenses shall be paid by
- We are not responsible for lost packages.
- Products may vary from that shown on images on our site.
- For the products ordered by overseas consumers, we will not
bear any responsibility for any confiscation by Customs or the
imposition of import duties.
- Payment has to be made within 3 days after the order placed or
your order will be cancelled. If the product you ordered has not been
delivered, you may modify the remarks to inform us as you need.
- The order confirmed after 11:00am shall be deemed as the order
of next day. The order confirmed on Saturdays, Sundays, national
holidays or any specific rest day informed at company’s website shall be
deemed as the order of the first working day after the vacation. We
will deliver the products within 1-2 days after your payment. During
clearance sales period, orders may take an additional 2-3 days to
process. It always takes 1-3 days for local Express Mail (excluding
Saturdays, Sundays, and national holidays). We do not
provide overseas mail because it’s hard to ensure the arrival time.
- We will not be responsible for any damage of product during
transportation, since it can not be controlled by us. In any case, we
will keep the product perfect and pack it well before delivery.
• Due to all the big items (ex. Sylvanian Families houses, shops, hotels, etc.) are easily broken items during shipping. Therefore all items are inspected and photos are taken as a record of their condition and carefully hand-packed before dispatching. However we do not have control over the transit, so please be aware that we cannot be held responsible for any damage that may have occurred in transit. Therefore we respectfully to ask you think twice before placing your order.
- As for any private product such as the skin care, cosmetics, and facial mask, clothes it shall not be returned once opened.
- Notes for clothes & toys return﹕
• Color and shape difference，pictures shown may vary from actual products.:
the color difference may exist because of the photography or screen
settings when you view the photos. Please think it twice before shopping
if you care about it.
• Non-defective range: slight
unfastened, exposed end of thread, tiny stain, any man-made damage,
impression, unfastened button, dropped decoration which can be fixed,
size difference within ± 1-2, and subjective reasons such as style
unsuitable or unlike.
• Affecting the future sale:
incomplete tag, label dropping, incomplete package, damaged package,
used products, products with stains less than 2cm in diameter or
- We only take product back if the return period of 3 days is not expired.
are advised to inspect all goods carefully after collection/delivery
immediately. If there is any missing or yellowish, please notify us
immediately and it should be returned at once for our examination with a
delivery note within 3 days, from the date of purchase. You will be
deemed to have accepted the goods as satisfactory after 3 days from the
date of received, and thereafter will not be entitled to the exchange of
goods for any reason. The buyer bears all the transportation costs and
the risk of loss of goods.
- Sale, discounted and promotional items CANNOT be returned, exchanged or refunded under any circumstances.
- We shall have right to change the contents of the above articles appropriately at any time
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